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Noticeboard

IMPORTANT NOTICE

Flu Vaccinations 2017

 We will be holding our annual flu clinic on:

Saturday 14th October 2017 at Much Hadham Health Centre between 8.30am and 11.30am

Patients who are eligible for a FREE flu vaccination include:

All patients aged 65 years and over

Pregnant women

Carers

Diabetic

Children aged 2 or 3 on 31st August 2016 ( 4 -8 yr olds are being offered flu vaccination at school)

Please make an appointment by ringing 01279 842242 and speaking to one of the reception team.

If you are eligible for a free flu jab on the NHS but do not wish to have one please let us know so we can update your medical record.

For the purposes of the flu jab, a carer means a person who is in receipt of a carer’s allowance, or a person who is the main carer for an elderly or disabled person whose welfare may be at risk if the carer falls ill. If you are unsure whether you qualify for a free flu jab please contact the surgery and ask.


 

Comments & Complaints

elderly_consultWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Zero Tolerance Policy

We have a Zero Tolerance Policy to abuse and violence. Patients may asked to leave the Practice.

 
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