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Medicines you can buy without a Prescription - Over the Counter Medicines (OTC)

Following a public consultation across Hertfordshire we are no longer able to routinely write prescriptions for medicines that you can buy yourself; it is estimated that this costs £6 million a year just for Hertfordshire. These items include antifungal creams for athletes foot and thrush, antihistamines and other hay fever remedies (such as nasal sprays and eye drops), treatment for head lice, Indigestion remedies such as Gaviscon, Cold sore treatments, painkillers including Paracetamol, Ibuprofen and Co-Codamol.   For more information, there are leaflets at the surgery plus information on our website. Some of you may already have received a leaflet with your repeat medications if they include one or more of these items.

OTC Medication Post

OTC Medication Leaflet

Comments & Complaints

elderly_consultWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Zero Tolerance Policy

We have a Zero Tolerance Policy to abuse and violence. Patients may asked to leave the Practice.

 
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