This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Two Important Messages From the Practice and CCG 

Medicines you can buy without a Prescription - Over the Counter Medicines (OTC)

Following a public consultation across Hertfordshire we are no longer able to routinely write prescriptions for medicines that you can buy yourself; it is estimated that this costs £6 million a year just for Hertfordshire. These items include antifungal creams for athletes foot and thrush, antihistamines and other hay fever remedies (such as nasal sprays and eye drops), treatment for head lice, Indigestion remedies such as Gaviscon, Cold sore treatments, painkillers including Paracetamol, Ibuprofen and Co-Codamol.   For more information, there are leaflets at the surgery plus information on our website. Some of you may already have received a leaflet with your repeat medications if they include one or more of these items.

OTC Medication Post

OTC Medication Leaflet

Attached is a letter from the CCG asking patients to complete a survey about GP extended hours access. Please open the letter and click on the link and complete the survey which will only take 5 minutes. Thank you

Much Hadham Patients Extend Hours Survey

Comments, Complaints and Suggestions


Our aim is to provide the highest level of care for all our patients.  We will always be willing to hear if there is any way that you think that we can improve the service we provide.


Making a complaint


If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know. 


We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:

    • Within 6 months of the incident that caused the problem; or

    • Within 6 months of discovering that you have a problem, provided that is within 12 months of the incident.


Lyn Lynn the practice manager will be pleased to deal with any complaint.  She will explain the procedure to you and make sure that your concerns are dealt with promptly.   You can make your complaint:


In person      ask to speak to Lyn Lynn the practice manager


In writing      some complaints may be easier to explain in writing - please give as much information as can, then send your complaint to the practice for the attention of  the to Lyn Lynn the practice manager  as soon as possible.


What we shall do


Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible.


We shall acknowledge your complaint within 3 working days and aim to have looked into any complaint within

10 working days of the date when you raised it with us.

We shall then be in a position to offer you an explanation, or a meeting with the people involved.


When we look into your complaint, we shall aim to:

·       find out what happened and what went wrong

·       make it possible for you to discuss the problem with those concerned, if you would like this

·       make sure you receive an apology, where appropriate

·       identify what we can do to make sure the problem doesn’t happen again.


At the end of the investigation your complaint will be discussed with you in detail, either in person or in writing.



Complaining on behalf of someone else


Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website