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Noticeboard

Christmas and New Year Opening Hours 2017

DayTime
Weds 20thNormal hours (last day to order repeat prescriptions)
Thurs 21st DecNormal hours
Fri 22nd DecNormal hours
Sat 23rd DecCLOSED
Sun 24th DecCLOSED
Mon 25th DecCLOSED
Tues 26th DecCLOSED
Wed 27th DecNormal hours (last day to order repeat prescriptions)
Thurs 28th DecNormal hours
Fri 29th DecNormal hours
Sat 30th DecCLOSED
Sun 31st DecCLOSED
Mon 1st JanCLOSED
Tues 2nd JanNormal hours

Out of Hours

Please call NHS 111 for all medical advice or 999 for emergencies.

Prescriptions

Please note the last day to order prescriptions before Christmas is Wednesday 20th December and the last day before New Year is Wednesday 27th December.

Comments, Complaints and Suggestions

 

Our aim is to provide the highest level of care for all our patients.  We will always be willing to hear if there is any way that you think that we can improve the service we provide.

 

Making a complaint

 

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know. 

 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:



    • Within 6 months of the incident that caused the problem; or

    • Within 6 months of discovering that you have a problem, provided that is within 12 months of the incident.



 

Lyn Lynn the practice manager will be pleased to deal with any complaint.  She will explain the procedure to you and make sure that your concerns are dealt with promptly.   You can make your complaint:

 

In person      ask to speak to Lyn Lynn the practice manager

 

In writing      some complaints may be easier to explain in writing - please give as much information as can, then send your complaint to the practice for the attention of  the to Lyn Lynn the practice manager  as soon as possible.

 

What we shall do

 

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible.

 

We shall acknowledge your complaint within 3 working days and aim to have looked into any complaint within

10 working days of the date when you raised it with us.

We shall then be in a position to offer you an explanation, or a meeting with the people involved.

 

When we look into your complaint, we shall aim to:

·       find out what happened and what went wrong

·       make it possible for you to discuss the problem with those concerned, if you would like this

·       make sure you receive an apology, where appropriate

·       identify what we can do to make sure the problem doesn’t happen again.

 

At the end of the investigation your complaint will be discussed with you in detail, either in person or in writing.

 

 

Complaining on behalf of someone else

 

Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

 

 
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