Noticeboard

Important Notice

 

All of our patients can learn about cancer screening, symptoms, and help reduce the risks of some cancers via an online Cancel Out Cancer session with NHS volunteers. Our surgery is setting up several sessions. To find out dates in August and  September sign up here: (https://www.stortvalleyhealthcare.com/cancel-out-cancer-event/].

Please click on Covid Vaccination tab on the right hand side of this page for more information - latest update 16th July 2021

 

We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.]

On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

Do It Online


Cold and wintry conditions, combined with shorter days, mean that many of us can feel in poor health. But with a few simple precautions, most people can be ready for the really cold weather and avoid much of the misery associated with it. It may be mild at the moment but the impact of falling temperatures is felt most by older people, the very young and those who have pre-existing medical conditions.

Although much of the advice on how to keep warm and well is common sense, it’s important to recognise that some people will find these things difficult to do without help. So, whether it’s an older neighbour, relative or someone you know who is not in best of health, take time to think about how you might be able to help them to stay healthy this winter.

Please print and share the attached top 10 tips!


If you are struggling to stay warm in your home this winter, or you are worried about a friend, neighbour or relative who might be at risk HertsHelp can help you find out about support that may be available. Call HertsHelp on 0300 123 4044 or email info@hertshelp.net

It’s also important to go to the right place for help. A Pharmacy is a good first stop for many complaints such as colds or flu. Minor Injuries Units see link below, treat a range of injuries like sprains, cuts, minor burns and scalds. For an illness that won't go away, contact your GP or practice nurse, or phone the NHS on 111 for advice.  A&E is for life-threatening situations such as heart attack or stroke and for people with symptoms of serious illness or who are badly injured. In an emergency dial 999.

For general advice on staying well this winter visit www.nhs.uk/staywell below

More information and advice on winter health can be found at www.hertsdirect.org/winterhealth below

 Minor Injuries Information

Herts CC Winter Health

Stay Well This Winter

Winter Health Tips Neighbourhood watch


Police Contact Advice:
Telephone 999 in an emergency where there is a danger to life or a crime is in progress.
Telephone 101 for non-emergencies where police attendance is required, to report a crime or to report any other incidents. Calls to 101 have a fixed cost of 15p per call.
If you are calling about the above message, please tell us that you are a watch member and are responding to an OWL message.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website