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Important Notice

 

Please click on Covid Vaccination tab on the right hand side of this page for more information - latest update 16th July 2021

 

We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.]

On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

econsult

Named, Accountable GP

All patients at the surgery, including children have been allocated a named, accountable GP.

Your named accountable GP will take responsibility for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of their patients where required.  Overall responsibility for patient care has not changed. This requirement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. This does not mean you have to see your named GP, you can still see a GP of your choice.

Please contact reception is you have any questions regarding this.

Statement of Purpose

MUCH HADHAM HEALTH CENTRE, ASH MEADOW, MUCH HADHAM, HERTS, SG1O 6DE
Telephone: 01279 842242 Fax: 01279 843973
DR P HAIMES (Partner) BSc; MBBS; DRCOG; MRCGP Cert. University College Hospital. London 1983
DR J CONWAY (Partner) MBBCH; MRCGP; DTM; MD College of Surgeons Dublin 1979
DR N OATES (Partner) MBBS The London Medical College 1985
DR N JENNINGS (Partner) MBChB University of Liverpool 1994

Aims and Objectives

  • To provide personalised, effective and high quality General Practice services, committed to the health needs of all of our patients.
  • To work in partnership with our patients, their families and carers.
  • Involving them in decision making about their treatment and care.
  • Encouraging them to participate fully by listening and supporting them to express their needs and wants and enabling them to maintain the maximum possible level of independence, choice and control.
  • To recognise the rural nature of the practice and minimise medical isolation of our patients by encouraging services into the practice and providing quality primary care medical and dispensary services in the community.
  • To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
  • To involve other professionals in the care of our patients where it is in their best interest, providing an informed choice to suit the patient’s needs in respect of referrals.
  • To continually improve healthcare services to patients through learning, monitoring and auditing.
  • To take care of our staff, ensuring a competent and motivated team with the right skills and training to do their jobs and to protect them against abuse.
  • To act with integrity and confidentiality and ensure robust information governance systems.
  • To treat all patients and staff with dignity, independence, respect and honesty in an environment that is accessible, safe and friendly.

Legal Status: Partnership

 

(Site updated 22/07/2021)
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