Noticeboard

Important Notice

 

All of our patients can learn about cancer screening, symptoms, and help reduce the risks of some cancers via an online Cancel Out Cancer session with NHS volunteers. Our surgery is setting up several sessions. To find out dates in August and  September sign up here: (https://www.stortvalleyhealthcare.com/cancel-out-cancer-event/].

Please click on Covid Vaccination tab on the right hand side of this page for more information - latest update 16th July 2021

 

We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.]

On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

Care Quality Commission

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries and all other care services in England provide people with safe, effective, compassionate and high quality care, and encourages these services to make improvements.

The CQC does this by inspecting services and publishing the results on its website to help you make better decisions about the care you receive.

For more information, visit How we do our job and Our inspections sections on the CQC website, or download the About CQC (PDF, 773kb) document.

Principles of the CQC

Throughout everything the CQC does, it always:

  • puts people who use services at the heart of its work
  • has an open and accessible culture
  • is independent, rigorous, fair and consistent
  • works in partnership across the health and social care system
  • is committed to being a high-performing organisation
  • promotes equality, diversity and human rights

How the CQC does its job

The CQC carries out its role in the following ways:

  • Setting national standards of quality and safety that people can expect whenever they receive care.
  • Registering care services that meet national standards.
  • Monitoring, inspecting and regulating care services to make sure they continue to meet the standards.
  • Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act.
  • Listening to and acting on your experiences.
  • Involving people who use services.
  • Working in partnership with other organisations and local groups.
  • Challenging all providers, with the worst performers getting the most attention.
  • Making fair and authoritative judgments supported by the best information and evidence.
  • Taking appropriate action if care services are failing to meet the standards.
  • Carrying out in-depth investigations to look at care across the system.
  • Reporting on the quality of care services, publishing clear and comprehensive information, including performance ratings to help people choose care.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website