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Important Notice

 

All of our patients can learn about cancer screening, symptoms, and help reduce the risks of some cancers via an online Cancel Out Cancer session with NHS volunteers. Our surgery is setting up several sessions. To find out dates in August and  September sign up here: (https://www.stortvalleyhealthcare.com/cancel-out-cancer-event/].

Please click on Covid Vaccination tab on the right hand side of this page for more information - latest update 16th July 2021

 

We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.]

On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

Blood Tests

Blood Tests during COVID-19
Please find details below of booking service for bloods starting from 18th May 2020:
From Monday 18th May, the Pathology department will be operating an appointment system to provide blood tests for ALL patients  which will ensure social distancing.
This service is available at the outpatients departments of The Princess Alexandra Hospital in Harlow, St Margarets Hospital in Epping, & Herts & Essex Hospital in Bishops Stortford. 
Bookings for blood tests are currently being made via the below link:

https://www.pah.nhs.uk/our-services/service/blood-tests-30/

Patients will then provide the following information:

    • Name

    • Date of birth

    • Which hospital would you like the appointment

    • What is your preferred day?

    • Would you prefer morning or afternoon?

    • Is it a fasting test? (Yes/no/don’t know)

    • Is it an appointment for a Glucose tolerance Test (GTT)? Yes/No

    • Do you have your blood test request form? (if not the hospital will print one for you)

Patients will be contacted within 1 – 2 working days with their appointment day and time

If your test is urgent and you are unable to contact the pathology department to make an appointment, please visit Princess Alexandra Hospital outpatient reception, Zone B, location B5 and take a ticket. Patients with scheduled appointments will be seen first, and you may be asked to wait, with social distancing measures in place.

For shielding patients only, please see below: 
·            Rectory Lane Health Centre, Loughton, drop in sessions on Monday’s 8.30am to 11.30am (patients need to attend with printed forms or they will not be able to have their blood taken)
·            Bookable appointments at the Rivers Hospital, Sawbridgeworth  Monday to Thursday (not bank holidays) from 8am to 12.30pm
·            Appointments can be booked in advance by calling 01279 602656
Coronavirus test results: 
If you have been tested for coronavirus (COVID-19) the hospital will contact you directly with your result when it is available – Please DO NOT call the surgery. 

The reception team can give out test results between 10.00 and 17.00
The reception team will pass the doctors comment regarding your results to you if you phone in at this time. They can only give you a result once the doctor has viewed the result & commented on it.
We have a strict policy regarding confidentiality and data protection and our receptionists will only discuss test results with the person to whom they relate. We cannot discuss your results with anyone else unless you have given prior permission for the release of this data which we will record. In this instance please complete a 'Third Party Consent Form'
Blood Tests  (please see above guidance as times & process has changed due to COVID-19)
Routine blood test will usually be back within 3-4 working days.
Hospital Blood Test Opening Hours (Monday to Friday): Telephone: 01279 827163 or 827168
An outpatient phlebotomy service is available on all three Trust sites,



    • from 7.00am - 4.30pm at The Princess Alexandra Hospital

    • from 8.30am - 4:00pm at St. Margaret’s Hospital

    • from 8.30am - 4.30pm at Herts and Essex Hospital

    • Children’s phlebotomy in child friendly room is available at The Princess Alexandra Hospital by appointment Monday to Thursday 1.30pm - 2.30pm



Fasting: If you need to fast before having blood taken it will be stated on the form given by your GP - if unsure please ask. If you are fasting, please have plain water only from 8pm the evening prior to your blood test or 12 hours prior.
 
X-Rays:
During the Coronavirus Outbreak, there will be a temporary reduction in opening times for GP patients to attend for X-Rays.
**Non-urgent imaging will be postponed wherever possible**
The Princess Alexandra Hospital:
Location:  Radiology Dept- Area B6, Hamstel Road, Harlow, Essex, CM20 1QX 
 
Monday-Friday 8am-9am & 2pm-4:45pm
Saturday & Sunday 9am-1pm  
Herts & Essex Hospital:
 
Location: Radiology Dept- Haymeads Lane, Bishops Stortford, Herts, CM23 5JH
Monday-Friday 8:30am-12:30pm & 1:30-4:30pm
St Margarets’s Hospital:
Location:  Radiology Dept- The Plain, Epping, Essex, CM16 6TN
Monday-Friday 8am-4:30pm  
  
The Radiology Department will advise us when normal service can be resumed
 
 
 



 
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