Noticeboard

Important Notice

 

We are sorry to inform you that we are unable to maintain the current opening hours for the dispensary. From next week w/c 29th June the dispensary will be closed in the afternoons on Tuesdays and Thursdays from 1pm. We hope to be back to normal opening hours in the next few months and will of course let you know with regular updates.

You can now enter the building to collect your medication on a strict 1 in 1 out basis and observing social distancing whilst queueing. Please would you wear a face covering when coming to the practice for medication or an appointment.

This month we are introducing eConsult which will help protect patients and staff. By using this new online service available 24:7 on this website you will be able to contact a GP and get a response within 24 hours. There is a short video explaining the service and you will be surprised what is available and how easy it is to use. Simply use eConsult and avoid the queue.

 

Thank you for your understanding and patience over the past few of months.

Important information about the coronavirus (COVID-19)

As the advice on Coronavirus is changing daily, please visit www.nhs.uk/conditions/coronavirus-covid-19 for the latest guidance.  Please refer to self isolation advice on www.gov.uk/government/publications/covid-19-stay-at-home-guidance

In order to promote patient and staff safety we will be increasing our telephone triage service. All appointments will be triaged by a GP before a patient is seen face to face. The reception team will ask the nature of the problem (ask about Coronavirus symptoms) and book a telephone call with the duty doctor who will call you back. The online appointment booking process for appointments is temporarily suspended.

 

All medication reviews will be cancelled or maybe discussed by a GP on the telephone.

 

All chronic care reviews e.g. annual diabetes check, asthma reviews, NHS Health Checks will be cancelled for the foreseeable future.

There will be no appointments at our branch surgeries until further notice.

 

All pregnant women who are well should attend for their care as normal. If you are pregnant and have symptoms of possible Covid-19 infection, you should call to defer routine visits until after the isolation period is over. 

 

These are unprecedented times and we are following national guidance to keep you, our patients and staff as safe and well as possible.

Blood Tests

Blood Tests during COVID-19
Please find details below of booking service for bloods starting from 18th May 2020:
From Monday 18th May, the Pathology department will be operating an appointment system to provide blood tests for ALL patients  which will ensure social distancing.
This service is available at the outpatients departments of The Princess Alexandra Hospital in Harlow, St Margarets Hospital in Epping, & Herts & Essex Hospital in Bishops Stortford. 
Bookings for blood tests are currently being made via the below link:

https://www.pah.nhs.uk/our-services/service/blood-tests-30/

Patients will then provide the following information:

    • Name

    • Date of birth

    • Which hospital would you like the appointment

    • What is your preferred day?

    • Would you prefer morning or afternoon?

    • Is it a fasting test? (Yes/no/don’t know)

    • Is it an appointment for a Glucose tolerance Test (GTT)? Yes/No

    • Do you have your blood test request form? (if not the hospital will print one for you)

Patients will be contacted within 1 – 2 working days with their appointment day and time

If your test is urgent and you are unable to contact the pathology department to make an appointment, please visit Princess Alexandra Hospital outpatient reception, Zone B, location B5 and take a ticket. Patients with scheduled appointments will be seen first, and you may be asked to wait, with social distancing measures in place.

For shielding patients only, please see below: 
·            Rectory Lane Health Centre, Loughton, drop in sessions on Monday’s 8.30am to 11.30am (patients need to attend with printed forms or they will not be able to have their blood taken)
·            Bookable appointments at the Rivers Hospital, Sawbridgeworth  Monday to Thursday (not bank holidays) from 8am to 12.30pm
·            Appointments can be booked in advance by calling 01279 602656
Coronavirus test results: 
If you have been tested for coronavirus (COVID-19) the hospital will contact you directly with your result when it is available – Please DO NOT call the surgery. 

The reception team can give out test results between 10.00 and 17.00
The reception team will pass the doctors comment regarding your results to you if you phone in at this time. They can only give you a result once the doctor has viewed the result & commented on it.
We have a strict policy regarding confidentiality and data protection and our receptionists will only discuss test results with the person to whom they relate. We cannot discuss your results with anyone else unless you have given prior permission for the release of this data which we will record. In this instance please complete a 'Third Party Consent Form'
Blood Tests  (please see above guidance as times & process has changed due to COVID-19)
Routine blood test will usually be back within 3-4 working days.
Hospital Blood Test Opening Hours (Monday to Friday): Telephone: 01279 827163 or 827168
An outpatient phlebotomy service is available on all three Trust sites,



    • from 7.00am - 4.30pm at The Princess Alexandra Hospital

    • from 8.30am - 4:00pm at St. Margaret’s Hospital

    • from 8.30am - 4.30pm at Herts and Essex Hospital

    • Children’s phlebotomy in child friendly room is available at The Princess Alexandra Hospital by appointment Monday to Thursday 1.30pm - 2.30pm



Fasting: If you need to fast before having blood taken it will be stated on the form given by your GP - if unsure please ask. If you are fasting, please have plain water only from 8pm the evening prior to your blood test or 12 hours prior.
 
X-Rays:
During the Coronavirus Outbreak, there will be a temporary reduction in opening times for GP patients to attend for X-Rays.
**Non-urgent imaging will be postponed wherever possible**
The Princess Alexandra Hospital:
Location:  Radiology Dept- Area B6, Hamstel Road, Harlow, Essex, CM20 1QX 
 
Monday-Friday 8am-9am & 2pm-4:45pm
Saturday & Sunday 9am-1pm  
Herts & Essex Hospital:
 
Location: Radiology Dept- Haymeads Lane, Bishops Stortford, Herts, CM23 5JH
Monday-Friday 8:30am-12:30pm & 1:30-4:30pm
St Margarets’s Hospital:
Location:  Radiology Dept- The Plain, Epping, Essex, CM16 6TN
Monday-Friday 8am-4:30pm  
  
The Radiology Department will advise us when normal service can be resumed
 
 
 



 
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