DOWN AT THE DOCTORS
DECEMBER 2019
November was a difficult time for the health centre primarily due to a 40% reduction in our regular GP sessions brought about because Dr Oates was in Australia and another doctor was off due to unforeseen circumstances for 3 weeks at the same time. We needed to use more locums than usual (never ideal and even one of the locum doctors cancelled the day before due to illness!!) and I would like to thank all patients for their understanding during this time, especially those whose appointments were changed and/or they had to see an unfamiliar GP.
Also, our staff were fantastic during this time, dealing with the stresses of covering sessions and ringing patients to change appointments etc. So a massive thanks to all and especially to Kathryn Marriott who went above and beyond many times during this period.
On a happier note, we had our Care Quality Commission (CQC) review at the end of October and passed with flying colours meaning that we are “off the hook” for another 12 months! One aspect of the review evaluated our results in the national patient satisfaction survey (MORI) where we remain in a champion’s league spot although the final placings have not officially been released yet.
Finally, I would like to wish you a very merry Christmas and prosperous New Year from all of us at Much Hadham HC, despite the result of the general election!!
Dr Paul Haimes