Patient Participation Group

Noticeboard

Important Notice

We are sorry to inform you that we are unable to maintain the current opening hours for the dispensary. From next week w/c 29th June the dispensary will be closed in the afternoons on Tuesdays and Thursdays from 1pm. We hope to be back to normal opening hours in the next few months and will of course let you know with regular updates.

You can now enter the building to collect your medication on a strict 1 in 1 out basis and observing social distancing whilst queueing. Please would you wear a face covering when coming to the practice for medication or an appointment.

This month we are introducing eConsult which will help protect patients and staff. By using this new online service available 24:7 on this website you will be able to contact a GP and get a response within 24 hours. There is a short video explaining the service and you will be surprised what is available and how easy it is to use. Simply use eConsult and avoid the queue.

Thank you for your understanding and patience over the past few of months.

Important information about the coronavirus (COVID-19)

As the advice on Coronavirus is changing daily, please visit www.nhs.uk/conditions/coronavirus-covid-19 for the latest guidance. Please refer to self isolation advice on www.gov.uk/government/publications/covid-19-stay-at-home-guidance

In order to promote patient and staff safety we will be increasing our telephone triage service. All appointments will be triaged by a GP before a patient is seen face to face. The reception team will ask the nature of the problem (ask about Coronavirus symptoms) and book a telephone call with the duty doctor who will call you back. The online appointment booking process for appointments is temporarily suspended.

All medication reviews will be cancelled or maybe discussed by a GP on the telephone.

All chronic care reviews e.g. annual diabetes check, asthma reviews, NHS Health Checks will be cancelled for the foreseeable future.

There will be no appointments at our branch surgeries until further notice.

All pregnant women who are well should attend for their care as normal. If you are pregnant and have symptoms of possible Covid-19 infection, you should call to defer routine visits until after the isolation period is over.

These are unprecedented times and we are following national guidance to keep you, our patients and staff as safe and well as possible.

Patient Participation Group

Patient Participation Group Information

Pt Participation Group Updates/Reports

Patient Participation Group

Your surgery needs you!!

MHHC has recently set up a Patient Participation Group (PPG). The aim of this group is to encourage patients to become actively involved with their surgery.

The PPG is made up of patient representatives who will work closely with the GPs to develop a common understanding of patients needs and then to address these needs in whatever way is possible.

The PPG has held several meetings and a Patient Representative Core Group (PRCG) has been established. The core members currently are:

Hugh Labram

Val Sargent

Catherine Scott

Kay Kerr

Peter Rook

Pamela Webb

Mihaly Saary

Claire Uwins

Jan Williamson

We are actively seeking to recruit more people. In order to truly represent the practise population we need more representatives from the following groups-

Patients who are carers

Male patients

Patients with disabilities

Ethnic minority patients

Your surgery needs you!!

patient survey We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have set up a virtual patient participation representation group so that you can have your say. We have asked the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. The Patient Core Group contact you via email and keep their surveys succinct so it shouldn’t take too much of your time.

We still need more members from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, carers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Patient Participation Group Information

As patients of our practice, we hope you might be interested in joining our Patient Participation Group. This is part of a national initiative aimed at encouraging the greater involvement of patients in decisions about the range and quality of services provided and over time, planned and funded by the practice.

So what does this mean for you? The idea is that a representative cross section of our patients are asked periodically, perhaps two or three times a year - about matters that affect the practice and its patients. Sometimes this will be via on-line surveys or by postal questionnaire. One advantage of this is that patients can contribute their views and ideas without committing more time to attending meetings; thus making it more convenient for everyone.

Terms of Reference -please click

Code of Conduct- please click

If you would like to join the Practice Patient Group, please email your details as listed below. We are aiming to get people of all ages, male and female, different ethnic backgrounds, medical conditions and needs so that different points of view can be taken into account by doctors and staff in the practice.

We will let you know in the next few months how things are going and what happens next.

Please complete the Patient Sign up form or download the PDF version of the sign up form and return to the practice.

These forms forms can be found u nder the Patient Participation Group tab.

PPG Minutes 5th O ctober 2017

PPG Minutes AGM 20th April 2017

PPG Minutes 15th March 2017

PPG Minutes 11th January 2017

PPG_Minutes_from_24th_June_2014[1].doc

newsletter_January_2014[1].docx

Demographics 2014

PPG_REPORT_2014_(DES).docx

PPG_Minutes_-_from_14th_October_2014[1].doc

website/E82021/files/Schedule M - Annex C PPG DES March 2015.pdf

website/E82021/files/ENgage Herts news letter Mar 15.docx

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