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Noticeboard

Important Notice

Much Hadham Health Centre will NOT be open on Monday 25th May. Please call NHS 111 if you need to speak with a doctor.

Important information about the coronavirus (COVID-19)

As the advice on Coronavirus is changing daily, please visit www.nhs.uk/conditions/coronavirus-covid-19 for the latest guidance.  Please refer to self isolation advice on www.gov.uk/government/publications/covid-19-stay-at-home-guidance

In order to promote patient and staff safety we will be increasing our telephone triage service. All appointments will be triaged by a GP before a patient is seen face to face. The reception team will ask the nature of the problem (ask about Coronavirus symptoms) and book a telephone call with the duty doctor who will call you back. The online appointment booking process for appointments is temporarily suspended.

 

All medication reviews will be cancelled or maybe discussed by a GP on the telephone.

 

All chronic care reviews e.g. annual diabetes check, asthma reviews, NHS Health Checks will be cancelled for the foreseeable future.

There will be no appointments at our branch surgeries until further notice.

 

All pregnant women who are well should attend for their care as normal. If you are pregnant and have symptoms of possible Covid-19 infection, you should call to defer routine visits until after the isolation period is over. 

 

These are unprecedented times and we are following national guidance to keep you, our patients and staff as safe and well as possible.

Thank you for your understanding

Comments & Complaints

elderly_consultWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager Andrew Wilkinson and he will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Zero Tolerance Policy

We have a Zero Tolerance Policy to abuse and violence. Patients may be asked to leave the Practice if not adhered to.

 
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