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Noticeboard

Important Notice

 

If you or a family member have flown back from China in the last 2 weeks, and you feel unwell with flu-like symptoms, shortness of breath/breathing difficulties and/or diarrhoea, PLEASE DO NOT ATTEND THE SURGERY. Please stay at home and call us on 01279 842242, tell the Receptionist you have recently returned from China and a GP will call you with further instructions.

The dispensary will be closed on Thursdays at 2pm from 30th January for staff training. This is an interim measure and we hope to resume full service by end of March.

There is a new dispensary email address for ordering your repeat medication:

muchhadham.pharmacy@nhs.net

Please update your records ASAP from the much.hadham@nhs.net email address as this will only be used for clinical correspondence in the future. Thank you 

Comments & Complaints

elderly_consultWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager Andrew Wilkinson and he will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Zero Tolerance Policy

We have a Zero Tolerance Policy to abuse and violence. Patients may be asked to leave the Practice if not adhered to.

 
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